Privacy Policy

What information is collected

When you contact us via the Silk and Tweed website, we collect information that may include your name, contact details and IP address. If you purchase Personal Assistance from us, your card information is collected by Paypal and not held by us.

How we use your information

We use the information that we collect about you to:

  • Contact you regarding your request for personal assistance
  • Process orders submitted by you
  • Notify you of changes to our services
  • Send you communications that you requested

Who has access to your information

We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law (for example, by a court order or for the purposes of prevention of fraud or other crime). We are committed to protecting your personal data. Any details you give us will be held in accordance with the Data Protection Act 1998. Where you have given us permission, we may contact you about other products and services. The internet is not completely secure.  We cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

How long and where

Your information will be under the control of Silk and Tweed Limited and will be held on our computer system for Silk and Tweed’s sole use. We will retain your personal information for as long as is necessary for the required service to be provided to you. Personal information will be confidentially disposed of when it is considered to be of no further value.

Updating, accessing or deleting the information we hold

If you would like to update, change or delete any of the information we hold about you, please contact us using any of the methods on our Contact Us page.